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Service packages & products SOLD are non-refundable & exchangeable. First trial services/membership services discount are for Singaporean/PR or work permit holder only. All treatments result are not guaranteed, it's up to individual's recovery and different skin react differently. Pure Element is not responsible for any touch up or sensitivity after the treatment. But we'll be there to advise you on what to do and make changes to your treatment if it's necessary. You'll never be alone. We'll always be there for you. Please check and make sure everything is good before you leave.